Overview
Elite Garage Door ("we," "our," or "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you provide when you contact us or submit a quote request through our website at elite-garage-door.com.
By using our website or submitting a quote request form, you agree to the terms of this Privacy Policy.
Information We Collect
When you submit a quote request or contact us, we may collect the following:
- First and last name
- Phone number
- Email address
- Service address
- Description of the service needed
- Photos you choose to upload
- Preferred appointment date and time
We do not collect payment information through our website. We also do not use tracking cookies or behavioral advertising tools.
How We Use Your Information
We use the information you provide solely to:
- Respond to your quote request or inquiry
- Schedule and confirm service appointments
- Contact you about your service via phone, email, or SMS
- Send urgent service alerts via SMS when you select "Emergency" urgency on our quote form
SMS Messaging: If you submit a quote request marked as an emergency, our team may receive an automated SMS alert with your contact information so we can respond immediately. Standard message and data rates may apply. You will not receive marketing SMS messages from us.
How We Share Your Information
We do not sell, rent, or share your personal information with third parties for marketing purposes.
Your information may be shared only in the following limited circumstances:
- Service providers: We use Twilio (for SMS alerts) and Google (for email delivery and form data logging). These providers process data only on our behalf and are not permitted to use it for their own purposes.
- Legal requirements: We may disclose information if required to do so by law or in response to valid legal process.
Data Retention
We retain your quote request information for up to 2 years for business records and service history purposes. You may request deletion of your data at any time by contacting us directly.
Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of SMS communications at any time by replying STOP
Security
We take reasonable precautions to protect your information. Our website uses HTTPS encryption, and credentials are stored outside of publicly accessible directories. However, no method of transmission over the internet is 100% secure.
Children's Privacy
Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be reflected by the "Last updated" date at the top of this page. Continued use of our website after changes constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us:
Elite Garage Door
Portland, OR & Vancouver, WA
Phone: (503) 209-8592
Email: elitegarageandgate@gmail.com
Website: www.elite-garage-door.com